As a leading low-cost airline in Asia, AirAsia has recently expanded its operations to include a terminal in Rochester, providing travelers with a seamless and convenient gateway to the bustling city of Rochester. The AirAsia Rochester Terminal in is strategically located to offer passengers a hassle-free travel experience. The Rochester AirAsia Terminal is situated within the Greater Rochester International Airport (ROC), one of the busiest airports in the American States.
This terminal is dedicated to AirAsia’s operations, ensuring a smooth and efficient check-in process for passengers. The terminal features state-of-the-art facilities, including self-service kiosks, automated baggage drop-off, and dedicated check-in counters, all designed to minimize waiting times and streamline the boarding process.
What is the AirAsia Rochester Terminal Address?
If you’re flying out of Greater Rochester International Airport (ROC), AirAsia typically operates from Terminal 5. The address for ROC Terminal 5 is:
1200 Brooks Ave, Rochester, NY 14624, American States
The exact terminal used by AirAsia depends on the airline’s operations and agreements with the airport authorities.
How to Contact AirAsia Terminal, Rochester?
If you need to contact the AirAsia Terminal in Rochester, you can reach out to AirAsia’s customer service team. Here are some ways to contact them:
Airport Name
Greater Rochester International Airport
Greater Rochester International Airport Address
1200 Brooks Ave, Rochester, NY 14624, American States
Greater Rochester International Airport Phone Number
When contacting AirAsia, be sure to provide your booking reference number and any other relevant details to help them assist you more efficiently. They will be able to provide you with accurate information regarding the AirAsia Terminal in Rochester and any other inquiries you may have.
Rochester AirAsia Terminal Departures
When departing from the AirAsia Terminal in Rochester, here are some important things to keep in mind:
Check-in Time: It’s recommended to arrive at the airport and check in at least 3 hours before your scheduled departure time. This will give you enough time to go through security and get to your gate.
Check-in Options: Rochester AirAsia Terminal offers several check-in options, including online check-in, mobile check-in, and airport check-in. If you choose to check-in at the airport, you can use the self-service kiosks or check-in counters.
Security Screening: After checking in, you’ll need to go through security screening. Be sure to follow all TSA guidelines and have your boarding pass and identification ready.
Boarding: Boarding typically starts around 45 minutes before departure time. Make sure to listen to announcements and arrive at your gate on time.
Baggage: If you have checked baggage, you’ll need to drop it off at the baggage drop counter before going through security. Be sure to check AirAsia’s baggage policy and size and weight restrictions before your flight.
Terminal Information: As mentioned earlier, AirAsia typically operates from Terminal 5 at ROC Airport and Terminal B at Newark Airport. Be sure to check the terminal information for your specific flight before arriving at the airport.
By following these guidelines, you can ensure a smooth departure from the AirAsia Terminal in Rochester. If you have any questions or concerns, don’t hesitate to contact AirAsia’s customer service team for assistance.
AirAsia Terminal Rochester Arrivals
Here are the key details about AirAsia’s arrivals at the Rochester terminal of the Greater Rochester International Airport (ROC):
AirAsia Terminal for Arrivals: AirAsia has a dedicated standalone terminal for arrivals at ROC airport. The airline’s arriving flights are likely handled through one of the existing terminals, such as Terminal 5, which is used by various international and domestic carriers.
Arrival Procedures
Arrival Amenities
Arrival Information
Disembarkation: Upon landing, passengers will disembark the aircraft and proceed to the terminal’s arrival area.
Immigration and Customs: Passengers will need to go through the necessary immigration and customs formalities at the designated checkpoints within the terminal.
Baggage Claim: After clearing immigration and customs, passengers can collect their checked-in luggage from the designated baggage claim area.
Information Desks: The terminal has information desks staffed by airport personnel to assist arriving passengers with any queries or assistance they may need.
Connecting Flights: If passengers have connecting flights, they can follow the signs to the appropriate terminal or gate for their onward journey.
Flight Tracking: Passengers can check the AirAsia website or mobile app to track the status of their arriving flight and stay informed about any delays or changes.
Terminal Maps: Rochester AirAsia Terminal provides interactive terminal maps on its website to help arriving passengers navigate the ROC airport and locate the baggage claim area, ground transportation, and other relevant facilities.
By being aware of the arrival procedures and amenities available at the AirAsia terminal in Rochester, passengers can ensure a smooth and efficient arrival experience at the ROC airport.
Queries Handled by AirAsia Rochester Terminal
The AirAsia Terminal in Rochester handles a variety of queries and concerns from passengers. Here are some examples of queries that may be handled by the AirAsia Terminal staff:
Flight Information: Rochester AirAsia Terminal Passengers may inquire about flight schedules, delays, or cancellations. The terminal staff can provide up-to-date information on flight status and any changes to the schedule.
Check-in Assistance: Rochester AirAsia Terminal Passengers may need assistance with the check-in process, such as printing boarding passes, checking in luggage, or selecting seats. The terminal staff can provide guidance and assistance with these tasks.
Baggage Inquiries: Rochester AirAsia Terminal Passengers may have questions about baggage policies, such as size and weight restrictions, or may need assistance with lost or damaged luggage. The Rochester AirAsia Terminal staff can provide information and assistance with these issues.
Security Screening: Rochester AirAsia Terminal Passengers may have questions or concerns about the security screening process, such as what items are allowed or prohibited. The terminal staff can provide guidance and assistance with these questions.
Immigration and Customs: Rochester AirAsia Terminal Passengers arriving from international destinations may have questions or concerns about the immigration and customs process. The terminal staff can provide information and assistance with these procedures.
By handling these and other queries, the AirAsia Terminal staff can help ensure a smooth and stress-free travel experience for passengers. If you have any questions or concerns during your journey, don’t hesitate to ask the terminal staff for assistance.
Facilities and Services Available at AirAsia Rochester Terminal
The AirAsia terminal at Rochester’s Greater Rochester International Airport (ROC) offers a range of facilities and services to cater to the needs of its passengers. Here’s an overview of the key facilities and services available:
Check-in and Baggage Handling
Self-service check-in kiosks
Dedicated check-in counters for AirAsia passengers
Automated baggage drop-off stations
Baggage storage and left luggage services
Security and Immigration
Efficient security screening checkpoints
Dedicated immigration and customs processing areas
Dining and Retail
A selection of restaurants, cafes, and eateries
Duty-free shops and retail outlets
Convenience stores and newsagents
Business Services
Meeting rooms and private workspaces
High-speed Wi-Fi and charging stations
Currency exchange and ATM facilities
Information and Wayfinding
Clear signage and digital displays
Interactive terminal maps and flight information screens
Multilingual staff to assist passengers
These facilities and services are designed to provide AirAsia passengers with a comfortable, efficient, and hassle-free travel experience at the Rochester ROC terminal. Passengers can take advantage of these amenities to make the most of their time at the airport.
Why Must You Choose AirAsia Rochester Terminal?
There are several reasons why you may choose to fly with AirAsia from the Rochester Terminal:
Convenient Location: The AirAsia Rochester Terminal is conveniently located, making it easy to access by public transportation or private vehicle.
Wide Range of Destinations: AirAsia Terminal Rochester offers flights to a wide range of destinations, making it a convenient choice for travelers looking to explore new places.
Affordable Prices: AirAsia Terminal Rochester is known for offering affordable prices for flights, making it a popular choice for budget-conscious travelers.
Excellent Customer Service: AirAsia Terminal Rochester is committed to providing excellent customer service, with a team of friendly and professional staff available to assist passengers with their travel needs.
Comfortable and Convenient Facilities: The AirAsia Rochester Terminal offers a range of facilities and services to ensure a comfortable and convenient travel experience for passengers.
Safety and Security: AirAsia Terminal Rochester has a strong commitment to safety and security, with rigorous safety protocols in place to ensure the well-being of passengers and crew.
Sustainability: AirAsia Terminal Rochester is committed to reducing its carbon footprint and has implemented a range of sustainability initiatives, such as using fuel-efficient aircraft and reducing waste.
By choosing to fly with AirAsia from the Rochester Terminal, passengers can enjoy a convenient, affordable, and enjoyable travel experience, while also supporting a company that prioritizes sustainability and safety.
Tips for First-Time Flyers with AirAsia at Greater Rochester International Airport
Here are some tips for first-time flyers with AirAsia at Greater Rochester International Airport:
Arrive Early: It is recommended to arrive at the airport at least 3 hours before your flight to allow enough time for check-in, security screening, and boarding.
Check-In Online: To save time, you can check-in online and print your boarding pass before arriving at the airport. You can also use the AirAsia mobile app to check-in and access your boarding pass.
Know Your Terminal: Be sure to confirm which terminal your AirAsia flight departs from. AirAsia operates from Terminal 5 at ROC Airport.
Follow Security Guidelines: Be prepared for security screening by following TSA guidelines for carry-on and checked luggage. Avoid bringing prohibited items to the airport to avoid delays.
Bring Necessary Documents: Make sure you have all necessary travel documents, including your passport, visa (if required), and any other relevant documents.
Bring Snacks and Entertainment: Bring snacks and entertainment options, such as books or a tablet, to keep yourself occupied during the flight.
Check Your Luggage: If you’re checking luggage, make sure it’s within the size and weight limits. Consider using luggage scales to weigh your bags before arriving at the airport.
Be Prepared for Boarding: Make sure you’re at your gate at least 30 minutes before boarding time. Listen for announcements and follow instructions from AirAsia staff.
By following these tips, first-time flyers with AirAsia at Greater Rochester International Airport can have a smooth and stress-free travel experience.
Parking and Transportation at Rochester Airport
Parking and transportation options at Greater Rochester International Airport (ROC) are plentiful and varied. Here are some options to consider:
Parking: ROC offers several parking options for travelers, including short-term parking, long-term parking, and economy parking. Short-term parking is located near the terminals and is ideal for quick pickups or drop-offs. Long-term parking is located further away from the terminals and is ideal for longer trips. Economy parking offers the most affordable rates and is located further away from the terminals, but offers a free shuttle service to and from the airport.
Taxis: Taxis are readily available at ROC and offer a convenient way to get to and from the airport. Taxis operate on a flat rate for trips to Manhattan, and additional charges may apply for other destinations.
Rideshare: Rideshare services such as Uber and Lyft are also available at ROC. These services offer a convenient and affordable way to get to your destination, and the pickup location is clearly marked at each terminal.
Public Transportation: ROC is well-connected to the Rochester City public transportation system, including the AirTrain, subway, and bus. The AirTrain connects all terminals to the Long Island Rail Road and the Rochester City subway system, making it easy to get to and from the airport.
Car Rental: Several car rental companies operate at ROC, offering a convenient way to rent a car for your trip. The car rental center is located off-airport and can be reached by shuttle bus.
By considering these parking and transportation options, travelers can find the best way to get to and from ROC Airport for their needs and budget.
AirAsia Rochester Terminal Nearby Hotels and Accommodation
There are several nearby hotels and accommodations conveniently located near the AirAsia Rochester Terminal at Greater Rochester International Airport (ROC). Here are some options to consider:
TWA Hotel: Located inside the iconic TWA Flight Center, the TWA Hotel offers a unique and stylish hotel experience. With 512 guest rooms, a rooftop pool, and several dining options, this hotel is a great choice for travelers looking for a memorable stay.
Courtyard by Marriott Rochester ROC Airport: This hotel is located just minutes from ROC Airport and offers a complimentary shuttle service to and from the airport. With comfortable guest rooms, an indoor pool, and a fitness center, this hotel is a great choice for travelers looking for convenience and comfort.
Hilton Rochester ROC Airport: This hotel is located just one mile from ROC Airport and offers a complimentary shuttle service to and from the airport. With comfortable guest rooms, an indoor pool, and several dining options, this hotel is a great choice for travelers looking for a convenient and upscale hotel experience.
Holiday Inn Express Rochester ROC Airport: This hotel is located just minutes from ROC Airport and offers a complimentary shuttle service to and from the airport. With comfortable guest rooms, a fitness center, and a complimentary breakfast, this hotel is a great choice for travelers looking for convenience and value.
Hampton Inn NY-ROC: This hotel is located just a few minutes from ROC Airport and offers a complimentary shuttle service to and from the airport. With comfortable guest rooms, a fitness center, and a complimentary breakfast, this hotel is a great choice for travelers looking for comfort and convenience.
By considering these nearby hotels and accommodations, travelers can find the best option for their needs and budget when flying with AirAsia from the Rochester Terminal at ROC Airport.
Special Assistance and Accessibility at Greater Rochester International Airport
Greater Rochester International Airport (ROC) is committed to providing a welcoming and accessible environment for all passengers, including those with disabilities or special needs. Here are some of the special assistance and accessibility services available at ROC:
Wheelchair Assistance: ROC offers wheelchair assistance for passengers who need it. Passengers can request wheelchair assistance through their airline or at the airport.
Accessible Restrooms: ROC has accessible restrooms throughout the airport, including in the terminals and the AirTrain stations.
TTY Phones: ROC has TTY phones available for passengers who are deaf or hard of hearing. These phones can be found throughout the airport.
Visual Paging: ROC offers visual paging for passengers who are deaf or hard of hearing. This service can be requested through the airport’s information desks.
Service Animals: ROC allows service animals to accompany passengers with disabilities. Passengers should notify their airline ahead of time if they plan to travel with a service animal.
Accessible Parking: ROC offers accessible parking spaces in all of its parking lots and garages. These spaces are marked and are located near the elevators and walkways.
Elevators and Escalators: ROC has elevators and escalators throughout the airport to help passengers with mobility impairments navigate the terminals.
Language Assistance: ROC offers language assistance for passengers who do not speak English. This service can be requested through the airport’s information desks.
By providing these special assistance and accessibility services, ROC aims to ensure that all passengers have a comfortable and convenient travel experience. Passengers with disabilities or special needs should notify their airline and the airport ahead of time to ensure that their needs are met.
AirAsia Lounges and Waiting Areas at Greater Rochester International Airport
At the Greater Rochester International Airport (ROC) in Rochester, AirAsia offers several lounge and waiting area options for its passengers:
AirAsia Lounge
AirAsia operates its own dedicated lounge within the ROC airport terminal used for the airline’s flights.
The AirAsia Lounge provides a comfortable and relaxing space for passengers to unwind before their flights.
Amenities in the lounge may include comfortable seating, complimentary refreshments, Wi-Fi access, and charging stations.
The lounge is typically accessible to AirAsia’s premium class passengers, as well as those who have purchased lounge access.
Shared Airline Lounges
In addition to the AirAsia Lounge, passengers may have access to shared airline lounges within the ROC terminal.
These lounges are operated by alliance partners or other airlines and may be available to AirAsia passengers based on their ticket class or lounge membership.
Shared lounges often offer a wider range of amenities, such as food and beverage options, business facilities, and shower rooms.
General Waiting Areas
For passengers who do not have access to the AirAsia Lounge or shared airline lounges, the terminal offers general waiting areas and seating zones.
These areas provide comfortable seating and access to basic amenities, such as charging stations and Wi-Fi connectivity.
Passengers can use these waiting areas to relax, work, or simply wait for their boarding call.
Designated Quiet Zones
ROC Airport has established designated quiet zones within the terminal, providing a more serene environment for passengers who prefer a quieter space.
These quiet zones may feature additional seating, reduced noise levels, and limited distractions, catering to passengers who need a more peaceful setting.
To access the AirAsia Lounge or shared airline lounges, passengers should check their ticket class, and lounge membership, or contact the airline for specific eligibility and access requirements.
By offering a range of lounge and waiting area options, AirAsia and ROC Airport aim to enhance the overall travel experience for passengers, providing them with comfortable and convenient spaces to spend their time before their flights.
FAQs on Rochester Airport Terminal AirAsia
Where does AirAsia operate from at Rochester Airport?
AirAsia operates from Terminal 5 at Greater Rochester International Airport (ROC) in Rochester.
How can I check in for my AirAsia flight to Rochester?
Passengers can check-in for their AirAsia flight in Rochester by using the self-service kiosks or by visiting the check-in counter located in Terminal 5 at ROC. Passengers can also check in online or through the AirAsia mobile app.
Where is the check-in counter for AirAsia in Rochester?
The check-in counter for AirAsia in Rochester is located in Terminal 5 at Greater Rochester International Airport (ROC).
How early should I arrive in Rochester for my AirAsia flight?
Passengers are advised to arrive at least 3 hours before their scheduled departure time for international flights, and at least 2 hours before their scheduled departure time for domestic flights.
Does AirAsia offer curbside check-in in Rochester?
AirAsia does not offer curbside check-in in Rochester.
Where is the baggage claim area for AirAsia in Rochester?
The baggage claim area for AirAsia in Rochester is located in Terminal 5 at Greater Rochester International Airport (ROC).
Does AirAsia offer in-flight entertainment in Rochester?
AirAsia offers a variety of in-flight entertainment options on its flights, including movies, TV shows, and music. Passengers can also access the AirAsia mobile app to stream movies and TV shows on their devices.
How can I find out about flight delays or cancellations for AirAsia in Rochester?
Passengers can check the status of their AirAsia flight in Rochester by visiting the AirAsia website or mobile app, or by contacting the AirAsia customer service team.
Can I bring my food onboard an AirAsia flight to Rochester?
Passengers are allowed to bring their food onboard an AirAsia flight to Rochester, as long as it complies with TSA regulations and does not contain any liquids over 3.4 ounces.
Does AirAsia offer Wi-Fi on its flights to Rochester?
AirAsia offers Wi-Fi on its flights to Rochester for an additional fee. Passengers can purchase Wi-Fi access through the AirAsia mobile app or onboard the flight.
What Terminal does AirAsia fly out of at Rochester?
AirAsia flies out of Terminal 5 at Greater Rochester International Airport (ROC) in Rochester.
What Terminal is AirAsia Arrival in Rochester?
AirAsia arrivals in Rochester are also located in Terminal 5 at Greater Rochester International Airport (ROC).
Where do I pick up arriving passengers in Rochester?
Passengers can be picked up at the arrivals area in Terminal 5 at Greater Rochester International Airport (ROC).
Where does AirAsia fly from in Rochester?
AirAsia operates flights from Greater Rochester International Airport (ROC) in Rochester to various destinations in Asia, including Kuala Lumpur, Bangkok, and Manila.
What AirAsia Terminal is domestic arrivals in Rochester?
AirAsia does not operate domestic flights at Rochester Airport.
AirAsia Rochester Terminal
AirAsia Rochester Terminal (Arrival and Departure) International
