Air Astana, the flag carrier of Kazakhstan, has been serving millions of passengers worldwide with its exceptional service and hospitality. When flying with Air Astana to or from Rochester, it’s essential to be familiar with the terminal layout and services offered to ensure a smooth and hassle-free travel experience. Here, we’ll explore the Air Astana ROC Terminal, providing you with essential information to navigate your journey seamlessly.
Air Astana operates from Greater Rochester International Airport (ROC) in Rochester. The airline primarily uses Terminal 1 for its departures and arrivals. This terminal is known for its modern facilities and convenient access to ground transportation, making it an ideal choice for Air Astana passengers.
What is the Air Astana Rochester Terminal Address?
The Air Astana Rochester terminal is located at Greater Rochester International Airport (ROC Airport). The address for ROC Airport is:
1200 Brooks Ave, Rochester, NY 14624, American States
Air Astana primarily operates from Terminal 1 at ROC Airport. To find the specific address and location of Terminal 1 within the airport complex, you can visit the ROC Airport’s official website or use the following address:
Please note that the specific location and address of the terminal may vary depending on the navigation system or map service you are using. It is always a good idea to double-check the terminal location and driving directions before your trip to ensure a smooth and hassle-free travel experience.
How to Contact Air Astana Terminal Rochester?
To contact the Air Astana Terminal in Rochester, you can reach out to the airline’s customer service team. They will be able to assist you with any questions or concerns related to your travel experience at ROC Airport. Here are the contact details for Air Astana:
Airport Name
Greater Rochester International Airport
Greater Rochester International Airport Address
1200 Brooks Ave, Rochester, NY 14624, American States
Greater Rochester International Airport Phone Number
If you need assistance with terminal-specific information, such as parking, ground transportation, or airport amenities, you can contact ROC Airport’s information desk or visit their official website. By using the provided contact information, you can ensure a smooth and enjoyable travel experience with Air Astana at ROC Airport.
Rochester Air Astana Terminal Departures
Air Astana operates from Terminal 1 at Greater Rochester International Airport (ROC) in Rochester for both departures and arrivals. When departing from the Air Astana Terminal in Rochester, here are some important details to keep in mind:
Check-in: Rochester Airport Terminal Air Astana Passengers can find Air Astana’s check-in counters located within Terminal 1. It is recommended to arrive at the airport at least three hours before the scheduled departure time to allow ample time for check-in, security clearance, and any unexpected delays.
Security screening: After completing the check-in process, passengers must proceed to the security checkpoint. Rochester Airport Terminal Air Astana is equipped with state-of-the-art security screening facilities to ensure a swift and efficient process for all passengers. Eligible passengers can also take advantage of TSA PreCheck to expedite their security screening.
Boarding: After clearing security, passengers can locate their departure gate using the flight information display boards or the terminal map. It’s essential to arrive at the gate at least 30 minutes before the scheduled departure time to ensure a smooth boarding process.
Baggage: Rochester Airport Terminal Air Astana has specific baggage allowances and restrictions that passengers should review before packing. For the most up-to-date information, visit the Air Astana website or contact their customer service team.
By following these guidelines and familiarizing yourself with the terminal layout, you can ensure a stress-free and enjoyable departure experience with Rochester Airport Terminal Air Astana. For the most accurate and up-to-date information, visit the official Air Astana and ROC Airport websites or contact Air Astana’s customer service team.
Air Astana Terminal Rochester Arrivals
When arriving at the Rochester Air Astana Terminal, passengers will be landing at Terminal 1 of Greater Rochester International Airport (ROC). Here are some essential details to keep in mind for a smooth arrival experience:
Immigration and customs: Upon arrival, passengers will proceed to the immigration and customs area in Rochester Air Astana Terminal. Make sure to have all required travel documents, such as a valid passport and any necessary visas, readily available.
Baggage claim: After clearing immigration and customs, passengers can proceed to the baggage claim area to retrieve their checked luggage. The baggage claim area is well-marked, and flight information display boards will indicate the corresponding carousel for your flight.
Terminal facilities: Rochester Air Astana Terminal has a variety of amenities and services to cater to arriving passengers, such as currency exchange, ATMs, dining options, and shops.
Airline assistance: If you require additional assistance, such as wheelchair services or special needs accommodations, contact Air Astana’s customer service team in advance or inform the airport staff upon arrival.
By understanding the arrival process and familiarizing yourself with the terminal layout, you can ensure a smooth and enjoyable experience when arriving at the Air Astana Terminal in Rochester. For the most accurate and up-to-date information, visit the official Air Astana and ROC Airport websites or contact Air Astana’s customer service team.
Queries Handled by Air Astana Rochester Terminal
The Air Astana Rochester terminal, located at Greater Rochester International Airport (ROC), primarily handles queries and issues related to Air Astana flights and services. Some common queries handled by the Air Astana Rochester terminal include:
Flight schedules and status: Rochester Air Astana Terminal Passengers can inquire about flight schedules, delays, cancellations, or any other changes to their itinerary.
Check-in and baggage: The Rochester Air Astana Terminal staff can assist with check-in procedures, baggage allowances, and any issues related to checked or carry-on luggage.
Ticketing and reservations: Rochester Air Astana Terminal staff can help with ticketing, reservation changes, seat assignments, upgrades, and other related inquiries.
Special assistance: Rochester Air Astana Terminal Passengers requiring special assistance, such as wheelchair services, medical equipment, or accommodations for individuals with disabilities, can request help from the terminal staff.
Immigration and customs: For passengers arriving from international destinations, the terminal staff can guide immigration and customs procedures.
Airport facilities and amenities: Rochester Air Astana Terminal Passengers can inquire about terminal facilities, such as lounges, shops, restaurants, and ground transportation options.
Frequent flyer programs: Rochester Air Astana Terminal Passengers can ask about Air Astana’s frequent flyer program, Nomad Club, and inquire about their membership status, rewards, and redemption options.
While the Air Astana Rochester terminal primarily handles Air Astana-related queries, they can also provide general airport information and direct passengers to the appropriate resources for non-Air Astana-specific inquiries. For the most accurate and up-to-date information, visit the official Air Astana and ROC Airport websites or contact Air Astana’s customer service team.
Facilities and Services Available at Air Astana Rochester Terminal
The Air Astana Rochester terminal, located at Greater Rochester International Airport (ROC), offers a variety of facilities and services to ensure a comfortable and convenient travel experience for passengers. Here are some of the main facilities and services available at the Air Astana Rochester terminal:
Check-in counters: Air Astana’s check-in counters are located within Air Astana Terminal Rochester, where passengers can complete their check-in process, drop off their checked luggage, and receive their boarding passes.
Security screening: Air Astana Terminal Rochester is equipped with modern security screening facilities to ensure a smooth and efficient security check for all passengers.
Duty-free shopping: Air Astana Terminal Rochester Passengers can enjoy duty-free shopping at various stores within the terminal, offering a wide range of products, including luxury goods, local products, and travel essentials.
Dining options: A variety of restaurants and cafes are available within Air Astana Terminal Rochester, catering to diverse tastes and dietary requirements.
Currency exchange and ATMs: Air Astana Terminal Rochester Passengers can access foreign currency exchange services and ATMs for any last-minute cash needs.
Information desks: Staffed information desks are available throughout Air Astana Terminal Rochester to assist passengers with airport-related inquiries, flight information, and directions.
Baggage services: Air Astana Terminal Rochester offers baggage storage, wrapping, and assistance for any lost or damaged luggage.
These facilities and services aim to enhance the overall passenger experience at the Air Astana Rochester terminal. For the most accurate and up-to-date information, visit the official Air Astana and ROC Airport websites or contact Air Astana’s customer service team.
Why Must You Choose Air Astana Rochester Terminal?
Here are some compelling reasons why passengers should consider choosing Air Astana when traveling to or from Rochester:
Convenient Connections: Air Astana’s flights to and from Rochester’s Greater Rochester International Airport (ROC) provide convenient connections to Kazakhstan and other destinations in Central Asia, making it an ideal choice for travelers from the region or those seeking to explore this part of the world.
Modern Fleet: Air Astana Terminal Rochester operates a modern fleet of aircraft, ensuring a comfortable and enjoyable travel experience. The airline’s commitment to safety and on-time performance makes it a reliable choice for flights to and from Rochester.
Award-Winning Service: Air Astana Terminal Rochester has consistently been recognized for its exceptional service and hospitality. The airline has received numerous awards, including being named one of the top airlines in the world by Skytrax. Passengers can expect a high level of service and attention to detail when flying with Air Astana.
Amenities and Comfort: Air Astana Terminal Rochester offers a range of amenities and services to enhance the travel experience for its passengers. From comfortable seating to in-flight entertainment and dining options, the airline ensures that passengers enjoy a pleasant journey to and from Rochester.
Terminal 1 Facilities: While Air Astana does not have a dedicated terminal at ROC, it operates from Terminal 1, which is a modern and well-equipped facility. Passengers can take advantage of the various amenities and services available at Terminal 1, including dining options, shopping, lounges, and efficient check-in and security processes.
Loyalty Program: Air Astana’s frequent flyer program, Nomad Club, allows passengers to earn and redeem miles for flights, upgrades, and other benefits. This program can be particularly advantageous for frequent travelers between Rochester and destinations served by Air Astana.
Partnerships and Alliances: Air Astana Terminal Rochester is part of various airline alliances and partnerships, which can provide passengers with additional benefits and seamless connections when traveling to or from Rochester. These partnerships can offer a wider range of route options and enhanced travel experiences.
By choosing Air Astana for flights to and from Rochester, passengers can enjoy a combination of convenience, comfort, and exceptional service, making their travel experience more enjoyable and hassle-free.
Tips for First-Time Flyers with Air Astana at Greater Rochester International Airport
For first-time flyers with Air Astana at Greater Rochester International Airport (ROC), here are some useful tips to ensure a smooth and enjoyable travel experience:
Arrive early: It is recommended to arrive at the airport at least three hours before the scheduled departure time to allow ample time for check-in, security clearance, and any unexpected delays.
Check-in online: To save time at the airport, consider checking in online up to 24 hours before your flight. This will allow you to select your seat, print your boarding pass, or download it to your mobile device.
Familiarize yourself with the terminal: Before arriving at the airport, take some time to familiarize yourself with the layout of Terminal 1, where Air Astana operates. You can use the terminal map available on the ROC Airport website or the Air Astana mobile app to locate check-in counters, security checkpoints, and other essential facilities.
Pack smart: Be sure to review Air Astana’s baggage allowances and restrictions before packing. Make sure to pack any essential items, such as travel documents, medications, and valuables, in your carry-on luggage.
Security screening: When going through security, be prepared to remove any electronic devices and liquids from your carry-on luggage. Eligible passengers can take advantage of TSA PreCheck to expedite their security screening process.
Boarding: Arrive at your departure gate at least 30 minutes before the scheduled departure time to ensure a smooth boarding process.
In-flight experience: Familiarize yourself with Air Astana’s in-flight services, such as entertainment options, meals, and beverages, to make the most of your travel experience.
By following these tips, first-time flyers with Air Astana at ROC Airport can navigate the airport with confidence and enjoy a stress-free travel experience. For the most accurate and up-to-date information, visit the official Air Astana and ROC Airport websites or contact Air Astana’s customer service team.
Parking and Transportation at Rochester Airport
Greater Rochester International Airport (ROC) in Rochester offers various parking and transportation options to accommodate travelers. Here’s an overview of the parking facilities and transportation services available at the airport:
Parking Facilities:
Terminal Parking Garages
Long-Term Parking Lots
Cell Phone Lots
Each terminal at ROC has its parking garage, offering both short-term and long-term parking options.
These garages are conveniently located adjacent to the respective terminals, making it easy to access the airport.
ROC has several long-term parking lots, including the Long-Term Parking Lot 9 and the Economy Parking Lots.
These lots offer lower rates for extended parking periods and are connected to the terminals via free shuttle bus services.
ROC has designated cell phone lots where drivers can wait for arriving passengers without having to pay for parking.
These lots are located near the terminals and provide a convenient option for pick-ups.
Transportation Options:
Taxis
Taxis are readily available at the designated taxi stands outside each terminal at ROC.
Flat-rate fares are in place for trips between ROC and Manhattan.
Ride-share Services (e.g., Uber, Lyft)
Ride-share services like Uber and Lyft are permitted to pick up and drop off passengers at ROC.
Designated pick-up and drop-off areas are located outside each terminal.
Rental Cars
Several rental car companies operate desks and facilities at ROC, allowing travelers to rent vehicles for their stay in Rochester.
Rental car shuttles transport passengers between the terminals and the rental car facilities.
Hotel Shuttles
Many hotels in the Rochester area provide complimentary or paid shuttle services to and from ROC Airport for their guests.
When planning your transportation to or from ROC, it’s recommended to research and compare the options based on your destination, budget, and convenience. Additionally, always allow ample time to navigate through the airport and reach your transportation choice.
Air Astana Rochester Terminal Nearby Hotels and Accommodation
For travelers looking for nearby hotels and accommodations close to the Air Astana Rochester terminal at Greater Rochester International Airport (ROC), here are some options to consider:
On-Airport Hotels
TWA Hotel (Connected to Terminal 5)
Courtyard by Marriott Rochester ROC Airport (Connected to Terminal 4)
Hotels near Terminal 1
Crowne Plaza ROC Airport (0.5 miles from Terminal 1)
Holiday Inn Rochester ROC Airport Area (0.6 miles from Terminal 1)
Hampton Inn Rochester – ROC Airport (0.7 miles from Terminal 1)
Radisson Hotel ROC Airport (0.8 miles from Terminal 1)
Hotels in Jamaica, Queens (2-4 miles from ROC)
DoubleTree by Hilton Hotel ROC Airport
Best Western Jamaica Inn
Hilton Garden Inn Queens/ROC Inbound
Fairfield Inn & Suites by Marriott Rochester Queens/Queensboro Bridge
Hotels in Howard Beach, Queens (3-5 miles from ROC)
Holiday Inn Express Kennedy Airport
Hampton Inn Rochester – LaGuardia Airport
Comfort Inn & Suites Rockville Centre
Hotels in Long Island (5-10 miles from ROC)
Hilton Garden Inn Queens/ROC Inbound
Residence Inn by Marriott Long Island Westbury
Hyatt Place Garden City
Many of these hotels offer complimentary or paid shuttle services to and from ROC Airport, making it convenient for Air Astana passengers to reach their accommodations and the airport terminals. It’s advisable to check with the individual hotels for their shuttle schedules, amenities, and current rates.
When choosing your accommodation, consider factors such as proximity to the airport, transportation options, and your preferred price range and amenities. Additionally, booking in advance is recommended, especially during peak travel seasons, to ensure availability and secure the best rates.
Special Assistance and Accessibility at Greater Rochester International Airport
Greater Rochester International Airport (ROC) is committed to providing special assistance and ensuring accessibility for all passengers, including those with disabilities or special needs. Here are some special assistance and accessibility services available at ROC Airport:
Wheelchair services: Rochester Air Astana Terminal Passengers who require wheelchair assistance can request this service from their airline or at the airport’s information desks. Wheelchair services are available to help passengers navigate through the airport and board their flights.
Escort services: Rochester Air Astana Terminal Passengers who require additional assistance, such as help with luggage or guidance through the airport, can request escort services from their airline or at the airport’s information desks.
Service animals: Service animals are permitted to accompany passengers with disabilities throughout the airport and onboard their flights. It is recommended to inform the airline in advance if you plan to travel with a service animal.
Accessible parking: ROC Airport offers accessible parking spaces in all of its parking facilities for passengers with disabilities. These spaces are located near the entrances and are clearly marked.
TDD/TTY services: TDD/TTY services are available for passengers who are deaf or hard of hearing. These services can be accessed at the airport’s information desks or by contacting the airport’s TDD/TTY hotline.
Visual paging: Visual paging services are available for passengers who are deaf or hard of hearing. These services can be accessed at the airport’s information desks.
Accessible restrooms: ROC Airport provides accessible restrooms throughout the terminals, which are marked and equipped with grab bars and other accessibility features.
It is recommended that passengers with special needs or disabilities notify their airline and the airport in advance to ensure that appropriate arrangements and accommodations are made for their travel. Additionally, airport staff and airline personnel are available to assist and provide further information on the accessibility services offered at ROC Airport.
Air Astana Lounges and Waiting Areas at Greater Rochester International Airport
Air Astana passengers can access various lounges and waiting areas at Greater Rochester International Airport (ROC) to relax, work, or unwind before their flights. Here are some lounges and waiting areas available to Air Astana passengers at ROC Airport:
Air France-KLM Lounge: Rochester Air Astana Terminal passengers traveling in business class or with elite frequent flyer status can access the Air France-KLM Lounge located in Terminal 1. This lounge offers comfortable seating, complimentary snacks and beverages, Wi-Fi access, and shower facilities.
Lufthansa Business Lounge: Rochester Air Astana Terminal passengers traveling in business class or with elite frequent flyer status can access the Lufthansa Business Lounge located in Terminal 1. This lounge offers comfortable seating, complimentary snacks and beverages, Wi-Fi access, and shower facilities.
British Airways Galleries Lounge: Rochester Air Astana Terminal passengers traveling in business class or with elite frequent flyer status can access the British Airways Galleries Lounge located in Terminal 7. This lounge offers comfortable seating, complimentary snacks and beverages, Wi-Fi access, shower facilities, and a business center.
Delta Sky Club: Rochester Air Astana Terminal passengers traveling in business class or with elite frequent flyer status can access the Delta Sky Club located in Terminals 2 and 4. These lounges offer comfortable seating, complimentary snacks and beverages, Wi-Fi access, shower facilities, and a business center.
Public Waiting Areas: In addition to these lounges, passengers can also utilize the public waiting areas throughout the terminals at ROC Airport. These areas offer comfortable seating, charging stations, and access to food and beverage concessions.
By utilizing these lounges and waiting areas, Air Astana passengers can enjoy a comfortable and relaxing travel experience at ROC Airport. For the most accurate and up-to-date information, visit the official Air Astana and ROC Airport websites or contact their customer service teams.
FAQs on Rochester Airport Terminal Air Astana
Where does Air Astana operate from at Rochester Airport?
Air Astana operates from Terminal 1 at Greater Rochester International Airport (ROC) in Rochester.
How can I check in for my Air Astana flight to Rochester?
You can check in for your Air Astana flight in Rochester by visiting the Air Astana check-in counters located in Terminal 1. You can also check in online up to 24 hours before your flight through the Air Astana website or mobile app.
Where is the check-in counter for Air Astana in Rochester?
The check-in counter for Air Astana in Rochester is located in Terminal 1.
How early should I arrive in Rochester for my Air Astana flight?
It is recommended to arrive at the airport at least three hours before the scheduled departure time for your Air Astana flight to Rochester.
Does Air Astana offer curbside check-in in Rochester?
Air Astana does not offer curbside check-in in Rochester.
Where is the baggage claim area for Air Astana in Rochester?
The baggage claim area for Air Astana in Rochester is located in the arrivals area of Terminal 1.
Does Air Astana offer in-flight entertainment in Rochester?
Air Astana offers in-flight entertainment on its flights to Rochester, with a selection of movies, TV shows, music, and games available for passengers to enjoy.
How can I learn about flight delays or cancellations for Air Astana in Rochester?
You can find out about flight delays or cancellations for Air Astana in Rochester by checking the Air Astana website or mobile app, or by contacting the airline’s customer service team.
Can I bring my food onboard an Air Astana flight to Rochester?
You can bring your food onboard an Air Astana flight to Rochester, as long as it complies with the airline’s regulations and security requirements.
Does Air Astana offer Wi-Fi on its flights to Rochester?
Air Astana offers Wi-Fi on its flights to Rochester, subject to availability and additional fees.
What Terminal does Air Astana fly out of in Rochester?
Air Astana flies out of Terminal 1 at ROC Airport in Rochester.
What Terminal is Air Astana Arrival at Rochester?
Air Astana arrivals in Rochester are located in Terminal 1 at ROC Airport.
Where do I pick up arriving passengers in Rochester?
You can pick up arriving passengers in Rochester by going to the arrivals area of Terminal 1 at ROC Airport.
Where does Air Astana fly from in Rochester?
Air Astana operates flights from Greater Rochester International Airport (ROC) in Rochester.
What Air Astana Terminal is domestic arrivals in Rochester?
Air Astana does not operate domestic flights from Rochester, as it primarily serves international destinations. Please check with the domestic airline for their respective terminal information.
Air Astana Rochester Terminal
Air Astana Rochester Terminal (Arrival and Departure) International
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