Royal Brunei Airlines operates from Terminal 1, and passengers can find the check-in counters and other facilities for the airline within that terminal.
These channels should allow you to get the information or assistance you need regarding the airline’s operations and services at Los Cabos International Airport.
Airline check-in counters: When you arrive at Terminal 1 for your Royal Brunei Airlines flight, you can approach the airline’s check-in counters, where staff can assist you with ticket purchases, changes, or other queries related to your booking.
Airport information desks: Los Cabos International Airport has several information desks located throughout the terminals, staffed by airport personnel. While they may not be able to directly handle Royal Brunei Airlines ticket sales, they can guide the airline’s check-in counters or contact information.
Online or travel agency: Many passengers prefer to book their Royal Brunei Airlines tickets in advance through the airline’s website or through travel agencies before arriving at the airport.
Royal Brunei Airlines contact centers: If you need assistance with tickets or bookings before your arrival at the airport, you can contact Royal Brunei Airlines’ global contact center or their office in Mexico.
There is dedicated Royal Brunei Airlines ticket office at Los Cabos International Airport, the airline’s staff at the check-in counters, along with airport information desks and the airline’s contact centers, can assist you with your ticketing and booking needs.
Check-in: Passengers can check-in for their flight at the Royal Brunei Airlines check-in counters located in Terminal 1. Online check-in is also available for eligible passengers, which allows them to check-in and print their boarding passes before arriving at the airport.
Baggage Drop-off: After checking in, passengers with checked baggage can proceed to the baggage drop-off area to have their luggage weighed and tagged.
Security Screening: Passengers will then proceed through the security checkpoint, where they will be required to remove any metal objects and electronic devices from their carry-on luggage and walk through a metal detector or body scanner.
Passport Control: For international flights, passengers will need to go through passport control, where they will present their passport and boarding pass to an immigration officer.
Boarding: After passing through security and passport control, passengers can proceed to their departure gate and wait for boarding to commence. Boarding typically begins around 45 minutes before the scheduled departure time.
The airline’s departure process is integrated into the main Terminal 1 operations at Los Cabos International Airport. Passengers should follow the airport’s signage, check the departure screens, and seek assistance from the information desks or airline staff if needed.
Arrival Gates: The specific arrival gate for your Royal Brunei Airlines flight will be assigned and displayed on the airport’s arrival screens and announcements. These gates are located within Terminal 1.
Baggage Claim: After disembarking from your flight, you will proceed to the baggage claim area within Terminal 1 to collect your checked luggage. The baggage claim belts are clearly marked, and the information screens will guide you to the correct belt for your flight.
Immigration and Customs: If you are arriving from a non-Schengen destination, you will need to go through immigration and customs formalities at Terminal 1. Follow the signs for “Arrivals” and proceed to the designated areas for passport control and customs clearance.
Airport Services: Within Terminal 1, you will find various services and amenities, such as currency exchange counters, ATMs, information desks, and airport lounges (if you have access based on your ticket class or loyalty program status).
Royal Brunei Airlines operations at the airport are handled through the main Terminal 1, along with other full-service international airlines. Royal Brunei Airlines passengers can still receive assistance and have their queries addressed at various touchpoints within Terminal 1. Here are some of the common queries that can be handled by Royal Brunei Airlines staff or airport personnel at Los Cabos International Airport:
Check-in and Boarding: Royal Brunei Airlines staff at the check-in counters in Terminal 1 can assist with check-in procedures, seat selection, baggage allowances, and boarding queries.
Flight Information: Queries related to flight schedules, gate assignments, delays, or cancellations can be addressed by Royal Brunei Airlines staff or the airport’s information desks within Terminal 1.
Baggage Queries: If you have questions or issues regarding lost, delayed, or damaged baggage, Royal Brunei Airlines staff at the arrivals area or the airline’s transfer desks can provide assistance.
Ticket Modifications: Passengers can approach Royal Brunei Airlines staff at the check-in counters or transfer desks for queries related to ticket changes, refunds, or rebookings.
General Inquiries: For any other general inquiries or concerns related to Royal Brunei Airlines’ services or policies, passengers can approach the airline’s staff or the airport’s information desks for assistance.
Royal Brunei Airlines staff and airport personnel at Terminal 1 are trained to handle a wide range of queries and provide assistance to ensure a smooth travel experience for Royal Brunei Airlines passengers.
Royal Brunei Airlines passengers can access and enjoy various facilities and services available within Terminal 1 at Los Cabos International Airport. Here are some of the key facilities and services that passengers can utilize:
Check-in Counters: Royal Brunei Airlines passengers can check-in for their flights at the designated check-in counters within Terminal 1. These counters are shared with other airlines but are clearly marked with Royal Brunei Airlines branding.
Dining and Shopping: Terminal 1 at SJD Airport features a wide range of dining options, including restaurants, cafés, and grab-and-go outlets. Passengers can also enjoy duty-free shopping and browse through various retail stores within the terminal.
Airport Services: Royal Brunei Airlines passengers can take advantage of airport services such as currency exchange counters, ATMs, baggage storage facilities, and information desks located throughout Terminal 1.
Wi-Fi and Charging Stations: Free Wi-Fi access and charging stations for electronic devices are available in various areas of Terminal 1, allowing passengers to stay connected and charge their devices while waiting for their flights.
Passengers can still enjoy a comfortable and convenient travel experience by utilizing the facilities and services available within the modern and well-equipped Terminal 1 at Los Cabos International Airport.
Excellent Customer Service: Royal Brunei Airlines is known for providing excellent customer service, with friendly and helpful staff available to assist passengers with their travel needs.
Competitive Pricing: Royal Brunei Airlines offers competitive pricing on their flights, making it an affordable option for travelers.
Frequent Flyer Program: Royal Brunei Airlines has a frequent flyer program called Royal Skies, which allows passengers to earn miles for their flights and redeem them for rewards such as upgrades, free flights, and lounge access.
Safety and Reliability: Royal Brunei Airlines has a strong safety record and is committed to providing reliable service to its passengers.
Connectivity: Royal Brunei Airlines offers flights to a range of destinations around the world, making it a convenient option for travelers looking to connect to other parts of Asia, Europe, and beyond.
Arrive Early: It is recommended that you arrive at the airport at least 2-3 hours before your scheduled departure time to allow enough time for check-in, security screening, and other pre-flight procedures.
Check-in Online: To save time at the airport, consider checking in online before you arrive. You can print your boarding pass at home or use a mobile boarding pass on your smartphone.
Pack Smart: Make sure to pack only essential items in your carry-on luggage and check the baggage allowance for your flight to avoid any excess baggage fees.
Know the Baggage Policy: Familiarize yourself with Royal Brunei Airlines’ baggage policy, including the weight and size restrictions for checked and carry-on luggage.
Bring Necessary Documents: Make sure to bring all necessary travel documents, including your passport, boarding pass, and any required visas or vaccination certificates.
Plan for Security Screening: Be prepared for the security screening process by removing any metal objects and electronic devices from your carry-on luggage before you enter the security checkpoint.
Stay Hydrated: Stay hydrated by drinking plenty of water before and during your flight. You can also bring an empty water bottle with you to fill up after you pass through security.
Dress Comfortably: Wear comfortable clothing and shoes for your flight, and consider bringing a sweater or jacket in case the cabin gets chilly.
There are several hotels and accommodation options located near Los Cabos International Airport, which can be convenient for Royal Brunei Airlines passengers arriving or departing from Terminal 1. Here are some popular options:
Special Assistance: Passengers who require special assistance, such as wheelchair assistance or help with boarding and disembarking, can request this service in advance through their airline or by contacting the airport’s special assistance team.
Elevators and Escalators: The airport is equipped with elevators and escalators to ensure easy access to all areas of the airport, including between floors and between terminals.
Tactile Paving: Tactile paving is installed throughout the airport to help visually impaired passengers navigate the airport safely.
Induction Loops: Induction loops are available in several areas of the airport, including at check-in counters and security checkpoints, to assist passengers with hearing impairments.
Plaza Premium Lounge: This pay-per-use lounge offers comfortable seating, complimentary food and beverages, and amenities like showers and Wi-Fi access.
Lufthansa Business Lounge: Eligible Royal Brunei Airlines passengers with appropriate airline status or a qualifying ticket may be able to access this lounge through the airline’s partnership with Lufthansa.
Airline Alliance Lounges
As a memSJD of the Oneworld alliance, Royal Brunei Airlines passengers with eligible status or a qualifying ticket may be able to access lounges operated by other Oneworld memSJD airlines at Terminal 1, such as the British Airways Lounge or the Cathay Pacific Lounge.
Airport Waiting Areas
Terminal 1 at SJD Airport offers various seating areas and waiting zones throughout the terminal, equipped with charging stations, Wi-Fi access, and various dining and shopping options.
These waiting areas provide a comfortable space for passengers to relax or work while awaiting their flights.
Royal Brunei Airlines passengers are advised to check their eligibility and inquire about lounge access options at the airport or with the airline prior to their travel. The airline’s passengers can still enjoy a comfortable and convenient experience by taking advantage of the various lounge and waiting area options available within Terminal 1 at Los Cabos International Airport.
Royal Brunei Airlines typically handles international flights; however, all domestic arrivals at Los Cabos International Airport are also managed through Terminal 1.
